Cat's Eye Publishing Store Policy
Shipping & Returns
Our Shipping Policy was last updated on September 1st, 2022.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined as follows. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
● "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to Cat's Eye Publishing, LLC
● "Goods" refers to the items offered for sale on the Service.
● "Orders" means a request by You to purchase Goods from Us.
● "Service" refers to the Website.
● "Website" refers to www.catseyepublishing.com
● "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Thank you for visiting and shopping at Cat's Eye Publishing. The following terms and conditions constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing times
All Orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays. If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.
Shipping rates & delivery estimates
Shipping charges for Your Orders will be calculated and displayed at checkout. Delivery delays can occasionally occur.
● Shipping methods: USPS / UPS Standard
Shipment cost: will be calculated at checkout
Estimated delivery time: 3-5 business days
Shipment to P.O. boxes or APO/FPO addresses
The Company ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
The Company is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).
Damages
The Company is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Contact Us
If you have any questions about this Shipping Policy, You can contact Us by sending an email to: orders@catseyepublishing.com
Return & Exchange Policy
Last updated January 1, 2022
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
Returns
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please email customer service at orders@catseyepublishing.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include a copy of your proof of purchase, then mail your return to the following address:
Cat's Eye Publishing
Attn: Returns
RMA #
300 Lenora Street #1169
Seattle, WA 98121
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) business days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
Exceptions
The following items cannot be returned or exchanged:
● Customized book covers
● Editorial reviews
For defective or damaged products, please contact us at the email address below to arrange a refund or exchange.
Questions
If you have any questions concerning our return policy, please contact us at:
Shipping Policy